Simple, transparent pricing

Choose the plan that fits your team. All plans include a 14-day free trial. No credit card required.

Micro

£199/month

or £183/mo billed annually

For small teams just getting started with a professional helpdesk.

Users

Up to 5 users

Requests

200 / month

SLA

Best efforts

✓Best efforts support
✓Incident & service request management
✓Asset register
✓Knowledge base
✓Microsoft 365 support
✓ARCA Desk client portal
—No formal SLA
—Projects module
—Change & problem management
—CSAT tracking
—AI features

Bronze

£599/month

or £551/mo billed annually

Growing teams that need a contractual SLA and full ITIL process coverage.

Users

Up to 12 users

Requests

200 / month

SLA

Bronze

✓Everything in Micro
✓Formal SLA with breach notifications
✓Change management
✓Problem records
✓Scheduled events
✓Monthly service report
✓Projects module
—CSAT tracking
—AI features
—Service review meetings

Silver

£1,200/month

or £1,104/mo billed annually

Tighter SLA targets, AI assistance and a quarterly service review.

Users

Up to 20 users

Requests

400 / month

SLA

Silver

✓Everything in Bronze
✓Priority queue above Bronze
✓Quarterly service review meeting
✓CSAT tracking
✓AI ticket categorisation & priority suggestion
✓Advanced analytics & custom reports
—Dedicated account engineer
—SLA breach credit

Gold

£2,500/month

or £2,300/mo billed annually

Our fastest targets, a named engineer, and an SLA backed by credit.

Users

Up to 35 users

Requests

600 / month

SLA

Gold

✓Everything in Silver
✓Highest priority queue
✓Monthly service review meeting
✓Dedicated account engineer
✓SLA breach credit

Over 35 users? See Bespoke.

All plans are supported during business hours, Monday to Friday 09:00–17:00 (UK). Every SLA target below is measured against those hours.

Bespoke

From £2,100/month

Unlimited users, custom SLA targets, dedicated infrastructure, bespoke integrations, or data sovereignty needs. Final pricing is agreed at contract.

Add-ons

Available on any plan. Added to your monthly invoice, cancellable at the end of any billing period.

5 additional users

£222/month

100 additional requests

£60/month

Extra service review

£150/meeting

Running an MSP?

MSPs get a different pricing model — one platform licence covering all your client organisations. Plans from £239/month.

Frequently asked questions

What counts as a "user"?

A user is anyone with a named account in your service desk — agents, client admins, and end users all count. Every plan can add blocks of 5 users at £222/month.

What happens if we exceed our monthly request allowance?

Nothing is cut off. Additional requests are billed in bundles of 100 at £60/month. If you consistently exceed your allowance we will recommend moving you to the next plan.

Can I switch plans at any time?

Yes. You can upgrade at any time and the difference is pro-rated to your next billing date. Downgrades take effect at the end of the current billing period.

Is there a free trial?

Yes — all plans include a 14-day free trial. No credit card is required to start your trial.

What is the difference between MSP and standard pricing?

The pricing above is per-organisation for in-house IT teams or single clients. MSPs running ARCA Desk for multiple client organisations use our MSP partner pricing — visit the For MSPs page for details.

What SLA commitments apply to each plan?

Micro is best efforts with no formal SLA. Bronze, Silver and Gold each carry a formal SLA measured during business hours, Mon–Fri 09:00–17:00 — see the SLA commitments link on each plan. Bespoke SLAs are agreed at contract.

Do you offer 24/7 support?

No. Every plan is supported during business hours, Mon–Fri 09:00–17:00. Out-of-hours cover can be discussed as part of a Bespoke contract.

Where is our data stored?

All customer data is stored in EU-West-1 (Ireland). 3Roc is GDPR compliant, UK ICO registered, and our security controls are aligned to ISO 27001.