Simple, transparent pricing

Choose the plan that fits your team. All plans include a 14-day free trial. No credit card required.

Micro

£99/month

or £87/mo billed annually

For small teams just getting started with a professional helpdesk.

Users

5 users

Storage

5 GB

SLA

Bronze

✓Email, phone & portal ticket creation
✓SLA tracking (Bronze tier)
✓Basic reporting & CSAT
✓Knowledge base (50 articles)
✓Email notifications
—Projects module
—AI features
—Custom reports
—Enhanced on-call

Bronze

£249/month

or £219/mo billed annually

Growing teams that need projects and a full knowledge base.

Users

10 users

Storage

10 GB

SLA

Bronze

✓Everything in Micro
✓Projects module (10 projects)
✓Full knowledge base (unlimited articles)
✓Audit log
✓Business hours configuration
—AI features
—Custom reports
—Enhanced on-call

Silver

£499/month

or £439/mo billed annually

Advanced features for teams that want AI assistance and deeper insights.

Users

10 users + bolt-ons

Storage

50 GB

SLA

Silver

✓Everything in Bronze
✓AI ticket categorisation & priority suggestion
✓Custom reports
✓Advanced analytics
✓Unlimited projects
✓User bolt-on blocks (+5 users at £49/mo)
—Enhanced on-call

Gold

£849/month

or £747/mo billed annually

Enterprise-grade for teams requiring maximum capability and support.

Users

Unlimited

Storage

100 GB

SLA

Gold

✓Everything in Silver
✓Enhanced on-call scheduling
✓Gold SLA tier
✓Unlimited users & projects
✓Priority support from 3Roc
✓Dedicated onboarding

Bespoke

Custom pricing

For large organisations with custom SLA requirements, dedicated infrastructure, bespoke integrations, or data sovereignty needs.

Running an MSP?

MSPs get a different pricing model — one platform licence covering all your client organisations. Plans from £199/month.

Frequently asked questions

What counts as a "user"?

A user is anyone with a named account in your service desk — agents, client admins, and end users all count. The Silver plan allows bolt-on blocks of 5 additional users at £49/month each.

Can I switch plans at any time?

Yes. You can upgrade at any time and the difference is pro-rated to your next billing date. Downgrades take effect at the end of the current billing period.

Is there a free trial?

Yes — all plans include a 14-day free trial. No credit card is required to start your trial.

What is the difference between MSP and standard pricing?

The pricing above is per-organisation for in-house IT teams or single clients. MSPs running 3ROC Desk for multiple client organisations use our MSP partner pricing — visit the For MSPs page for details.

What SLA tiers are available?

Micro and Bronze plans use our Bronze SLA (P1 response 2 hours, P1 resolution 8 hours). Silver uses our Silver SLA (P1 response 1 hour). Gold uses our Gold SLA (P1 response 30 minutes). Custom BESPOKE SLAs are available on request.

Is data stored in the UK?

Yes. All customer data is stored in EU-West-1 (Ireland). 3ROC is GDPR compliant and UK ICO registered.