ARCA Desk gives MSPs and in-house IT teams a professional, white-labelled helpdesk platform — with SLA tracking, client portal, knowledge base, and reporting built in.
14-day free trial · No credit card required
From ticket creation to resolution — ARCA Desk handles the entire support lifecycle.
Full lifecycle ticket management with priorities, SLA tracking, categories, and automated workflows.
Configurable response and resolution targets per priority. Automatic breach alerts and reporting.
White-labelled portal for your clients to raise tickets, track progress, and access knowledge articles.
Rich article editor with categories, search, and helpfulness ratings. Reduce repeat tickets.
CSAT scores, SLA compliance, agent performance, and ticket volume trends — all in one dashboard.
In-app and email notifications for assignments, SLA warnings, ticket updates, and CSAT requests.
No hidden fees. Cancel anytime. Supported Mon–Fri 09:00–17:00.
Perfect for small teams getting started.
Growing teams that need a contractual SLA.