MSP Partner Platform

Built for MSPs, not just helpdesks

3ROC Desk was designed from the ground up for managed service providers. Multi-tenant, white-labelled, and fully configurable per client โ€” on a single platform licence.

Why MSPs choose 3ROC Desk

๐Ÿข

Multi-tenant architecture

Each client organisation is completely isolated. Agents can switch between client contexts without logging out.

๐ŸŽจ

White-label branding

Apply your brand colours and logo. Clients see your MSP identity, not ours.

๐Ÿ“‹

Per-client SLA policies

Configure different SLA tiers for each client โ€” Micro through Gold โ€” based on their contract.

๐Ÿ“Š

MSP-level reporting

Cross-client reporting: SLA compliance, agent utilisation, ticket volumes, and CSAT scores across your entire portfolio.

๐Ÿ”’

Role-based access

Agents assigned to specific clients, shared agents across multiple clients, and client admin users โ€” all fully role-gated.

๐Ÿ’ณ

Simplified billing

One monthly invoice covering your entire platform. Add or remove client organisations as your business grows.

MSP platform pricing

One licence covers your entire platform โ€” all clients, all agents.

MSP Starter

ยฃ199/month
Up to 5 clients ยท 10 agents

For MSPs launching their service desk practice.

  • โœ“Up to 5 client organisations
  • โœ“Up to 10 agents
  • โœ“White-label branding
  • โœ“Per-client SLA policies
  • โœ“Client portal per organisation
  • โœ“Email & portal tickets
Most popular

MSP Growth

ยฃ399/month
Up to 15 clients ยท 25 agents

For growing MSPs managing multiple clients.

  • โœ“Up to 15 client organisations
  • โœ“Up to 25 agents
  • โœ“Everything in Starter
  • โœ“Projects module
  • โœ“Knowledge base
  • โœ“Custom reports

MSP Scale

ยฃ799/month
Up to 50 clients ยท 100 agents

For established MSPs with large client portfolios.

  • โœ“Up to 50 client organisations
  • โœ“Up to 100 agents
  • โœ“Everything in Growth
  • โœ“AI features
  • โœ“Advanced analytics
  • โœ“Priority support

MSP Enterprise

Custom

Unlimited scale for large MSPs and white-label resellers.

  • โœ“Unlimited client organisations
  • โœ“Unlimited agents
  • โœ“Everything in Scale
  • โœ“Custom domain & SSL
  • โœ“Dedicated infrastructure
  • โœ“SLA-backed support

How to get started

1

Apply

Fill in the short application form with your MSP details and preferred plan.

2

Onboard

Our team sets up your platform tenant, white-label branding, and first client organisation within 24 hours.

3

Invite

Add your agents and create client organisations. Each client gets their own isolated portal.

4

Go live

Start handling tickets, configure SLA policies per client, and monitor your dashboard.